About our Terms and Conditions

This page provides information about who we are and the legal terms and conditions that may apply to your use of the Ann Summers International website and any product or service you order from us. By shopping with us, you agree to our terms and conditions set here.


You must be over 21 to shop online with Ann Summers.

This website is owned and operated by Ann Summers Ltd. Ann Summers Ltd is a company registered in England and Wales (company registration number 1034349) whose registered office is at Gold Group House, Godstone Road, Whyteleafe, Surrey, CR3 0GG. Unless we say otherwise, we use the terms "Ann Summers", "AnnSummers.com", "Knickerbox", "we", "us" and "our" on this page to refer to Ann Summers Ltd (including throughout the Website Terms and Conditions, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale). If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please click here to contact us.


Your use of this Website

You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

  • Copy, reproduce, use or otherwise deal with any content on the Website;
  • Modify, distribute or re-post any content on the Website for any purpose;
  • Use the content of the Website for any commercial exploitation whatsoever.

Cookies

By using this Website site you are accepting our use of cookies unless you choose to reject them. For more information about cookies, please see our Cookies page.

Ownership of Rights

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Ann Summers. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.


Age Restrictions on Purchase

The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs. Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.

For our international customers please check the laws that apply in your country of residence and those of the country you wish to ship your order to.


Accuracy of Content

To the extent permitted by applicable law, Ann Summers disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Ann Summers.


Other Legal Notices

There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale and the Corporate Ordering Terms and Conditions of Sale) govern your use of this Website.


Third Party Rights

Only you and Ann Summers shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.


Entire Agreement

These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.


Law, Jurisdiction and Language

Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.


Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.


Purchasing From the Ann Summers Website

Whenever you use this Website to order an Ann Summers product, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.


Product Descriptions

Ann Summers has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:

  • Orders will only be accepted if there are no errors in the description of the goods and their prices as advertised on this Website;
  • All prices are displayed in your chosen currency;
  • Packaging may vary from that shown on the Website;
  • The sizes shown on the Website are approximate only and may vary slightly;
  • Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
  • All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.


Acceptance of your Order

Please note that completion of the online checkout process does not constitute Ann Summers' acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.

If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details through our assigned third party Borderfree Limited. All fields indicated as compulsory must be completed. Please note your information will be collected using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.

If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If Ann Summers cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.


Delivery - Charges and Timescales

Due to industrial action by Australian customs there may be a temporary disruption to delivery

Following the explosions in Belgium, alert levels in Europe have been increased which have impacted tunnel and ferry crossings into mainland Europe. As a result delivery of your orders into mainland Europe may incur some delays. We apologies for any inconvenience this may cause.

We respect your confidentiality. All orders are dispatched in discreet, plain packaging. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services. For full details of delivery charges please consult help pages on Borderfree Limited's website who is our third party international fulfilment company.

Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the international address specified in your order. If no one is available at a residential or other address at the time of delivery, and the parcel is too big to fit through a letterbox, a card will be left with instructions on where to collect your parcel or how to rearrange delivery.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Ann Summers shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau for UK customers).


Promotions

We reserve the right to withdraw offers at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Any 3 for the price of 2 item choice will always give you the cheapest item free. Please note: If you buy on a buy three get one free promotion, or any discounted multiple offer, individual items cannot be returned for refund, you will need to send back all the qualifying items.


Payment

Payments are made through our third party Borderfree Limited, please consult help pages on Borderfree Limited's website for full details.


Gift Card Terms and Conditions

Unfortuantely our store Gift Cards cannot be purchased by customers outside the UK.


Payment Security

We are a member of IMRG, the leading industry body for global e-tailing, promoting the highest possible industry standards and best practices ensuring honest and truthful transactions. We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.

This technology includes the following features:

Authentication- this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption- this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity- this checks the data being transferred to ensure it has not been altered.


Cancellations

If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within fourteen (14) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

If you wish to cancel your order we ask you to please notify our Customer Service team who can provide you with further information by email quoting your name, order number and details of the products.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office. If you are a non-EU customer, please see our international returns policy.


Faulty Items

In the rare event you have a faulty item, we ask you to please notify our Customer Service team who can provide you with further information by email quoting your name, order number and details of the products.

Other Terms & Conditions

International Delivery

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Ann Summers and Borderfree Limited reserves the right to define what can and cannot be delivered to which destination.

Payments are made through our third party Borderfree Limited, please consult help pages on Borderfree Limited's website for full details.


Customer Ratings and Reviews Terms and Conditions

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Ann Summers (the "CRR Service"). To the extent of any conflict between Ann Summers' Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to Ann Summers, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 21 years old;
  • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Ann Summers (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant Ann Summers a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Ann Summers' sole discretion. Ann Summers reserves the right to change, condense or delete any content on Ann Summers' website that Ann Summers deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Ann Summers does not guarantee that you will have any recourse through Ann Summers to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Ann Summers reserves the right to remove or to refuse to post any submission for any reason.

You acknowledge that you, not Ann Summers, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Ann Summers, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Ann Summers and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.