Customer Service

Contact Us

Before contacting us, why not check out our Help pages.

Please use the form below to contact us with your query. Please use the comments field to enter as much detail as possible, including your order number, address and delivery address if different. If possible, please provide your Customer Order number in all correspondence.

You can also call us on 0333 440 6969 during normal working hours.

Please note during Bank Holidays we the service is closed.

To contact us in writing: Customer Services, Gold Group House, Godstone Road, Whyteleafe, Surrey CR3 0GG

Emails are usually responded to within 48 hours

Please select a contact reason:

Complaint

Refunds & Returns

* indicates required field

Delivery & Tracking

* indicates required field

Click & Collect

* indicates required field

Order Query

* indicates required field

Store

* indicates required field

Delivery

* indicates required field

Product

* indicates required field

Party

* indicates required field

Regarding my order

* indicates required field

General Query

* indicates required field

Product Query

* indicates required field

Promotions

* indicates required field

Cancellation

* indicates required field
By pressing 'SEND', you are allowing us to process your data in order to give you a response to your query.